CARING FOR OUR CLIENTS

Here at Octagon we are committed to customer care. We see this as a key element in exceeding our customer's expectations. We value highly our long standing relationships with our customers, and we strive to nurture these relationships by offering unrivalled support and care. By working in partnership with our customers, we are able to advise you on the latest technology available and how it can help your company move forward.

In order to provide a quality customer service Octagon Communications need to understand and listen to customers and continuously adapt to make sure customer satisfaction is achieved.

After every installation we send out customer satisfaction review forms. We encourage feedback from our clients to ensure they receive the level of service that they require. Courtesy visits are a large part of our installation procedure this again ensures customer satisfaction to completion.

Customers are our future. Octagon aim to provide the highest standard of customer care possible and to operate our business to the professional standards which others affected by our conduct have the right to expect.

CARE VALUES

We recognize every member of staff has an important role to play in responding positively to the needs and expectations of our customers:

• Try at all times to meet targets we have set ourselves.
• Deal with enquiries and request promptly. Help if we can or put you in touch with the right person if we can't.
• Treat all customers with respect and understanding.
• Be polite and efficient when helping all customers.
• Ensure we do all what we tell our customers we will do.
• Properly investigate any complaints that we receive.