HYBRID IP-ENABLED DIGITAL KX-TDA PLATFORM

INTELLIGENT CALL HANDLING CAPERBILITIES

FLEXIBLE ACCESS

The human voice remains the most effective mode of communication. We all know how frustrating it can be when trying to contact someone and the line is always busy or not answered. Panasonic has combined its knowledge of Call handling with their Intelligent PBX systems to ensure that calls from your customers can always be answered by someone, or voice messages can be left to request a follow-up call.

INTELLIGENT CALL HANDLING CAPABILITIES

Panasonic understands that if a call is not answered, it is bad for business. That is why Panasonic PBX systems are integrated with multiple call handling features as standard.

QUEUING

If a call cannot be answered it can be sent to a call queue and greeted with a friendly welcoming message. The messages are pre-recorded and can inform the call that their call will be handled in the order it has been received by an agent as soon as one becomes available, or the messages can be used as a way to generate additional business opportunities by alerting the caller of a service the company offers, or a forthcoming sales promotion.

AUTOMATIC CALL ROUTING

Panasonic intelligent call routing allows incoming calls to be distributed directly to the desired destinations. This is made possible by using the CLIP information that is sent with the call. Calls can be distributed to a single extension, or group of extensions. Extension groups can also carry VIP status, so that calls that are distributed to these groups are automatically pushed to the front of the call queue regardless of when they enter the queue.

PERSONAL MAILBOXES AND E-MAIL NOTIFICATION.

Using the advanced TVM Messaging solution – each Extension can be assigned its own personal mailbox that can be contacted any time of day or night. If a caller leaves a voice message for a user, the extension user is notified by a message-waiting lamp available on proprietary telephones or can be additionally notified via an e-mail with voice message attached sent to the user's personal computer.

Incoming call information is also recorded with the message and is displayed on a Proprietary telephone. This information includes Callers telephone number, time of call and length of call.

THE PERFECT SERVICE FOR YOUR CUSTOMERS

Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor in a successful business. Panasonic provides multiple solutions for large and small Call Centres, to help control and make use of the limited resources that may be available. The following call centre features are integrated into the PBX and can be expanded to suite more sophisticated call centres in combination with CTI software solutions available in the market:

• Intelligent and Automatic Call Routing
• Flexible Routing to distribution groups
• VIP call routing
• Automated Attendant
• Call Queue with waiting message
• Walking Extensions ('Hot Desking')
• Supervisor call queue monitoring
• Supervisor level monitoring and reporting

EXTREME FUNCTIONALITY

For effective communication – Panasonic telecommunication systems allow you to have a wide range of services at your disposal. The systems allow businesses to choose from a range of user-friendly solutions allowing you to find the right solution at the right price to handle all your business application needs.

NAVIGATION KEYS

The navigation keys allow fast, one touch access to multiple phone system functions. The ergonomically designed navigation keys make it easy to go through phone system feature menus.

PROGRAMMABLE KEYS

One-touch function access programmable soft keys save time and effort. These keys can be used to store phone numbers or access frequently used phone system features. The dual colour Red/Green LEDs give visual indication of accessed feature status as well as the status of colleagues (Idle, Busy) their phone.

FOUR STEP TILT ANGLE

The telephone base has multiple points of adjustment for maximum visibility at any angle.

ALPHANUMERIC DISPLAY

Visual feedback on the user-friendly LCD display makes it easier to handle calls and perform other tasks. Use it to view a variety of information (see partial list below) or to access the IP-Enabled PBX systems' many features. Users can also make calls by simply following the visual prompts shown on the display. The display can show items such as:

• Incoming caller's name and number (ISDN, Caller ID)
• Message waiting, absent messages, feature settings
• Log of incoming and outgoing calls (Call Log)
• System/personal speed dialling
• Extension lists
• Call Duration
• Menu of system features
• Time and date

HANDS FREE CONVENIENCE

The built-in headset jack, with your choice of headset (optional), allows you to keep your hands free while taking important telephone calls, giving you the freedom and flexibility to work on your PC or take notes etc.

EXTRA DEVICE PORT (XDP) AND DIGITAL XDP (DXDP)

Use the XDP port to add an analogue phone, cordless phone, or other single-line device to your extension without the cost of an additional line. This lets you send a fax while talking to a customer or , by connecting a modem to the XDP port, you can access the Internet while you continue to use the telephone conversing with a client. The DXDP port allows you to add a second digital telephone to your extension allowing you to increase your system capacity without the need for additional optional extension cards and wiring.