PANASONIC VOICE PROCESSING SYSTEM

KX-TVM50 / KX-TVM200

Bursting with new and improved messaging features for the Networking age, Panasonic introduces KX-TVM50 and KX-TVM200 two voice processing systems (VPS) with knockout features designed to help businesses handle every call in a courteous and efficient manner.

The new voice processing systems allow businesses to give that all important human voice touch when handling customer calls. Calls are processed gracefully even if it cannot be personally answered. The new VPS systems help ensure that customer calls are handled during high call traffic periods as well as outside normal business hours and help retain your most valuable asset your customers.

The KX-TVM50 and KX-TVM200 each offer automated attendant, automatic call routing, and message notification capabilities, and each can be customised to your business telephony needs.

New advanced features include, among others, e-mail notification when a caller leaves a message, capability to attach voice messages to e-mail messages, and easier operation using the LCD and soft-keys on Proprietary Telephones (PT).

Each of the new voice processing models comes with advanced intuitive graphical software tool that makes it easy to create Customer Service menu.

With the KX-TVM50 and KX-TVM200, Panasonic delivers new levels of communication ease and efficiency that can help any business achieve higher productivity.

SYSTEM HIGHLIGHTS

E-MESSAGE

Even while you are away from the office, the VPS makes sure you never miss a message left for you. The VPS can be easily configured to notify you by e-mail when a customer leaves you a new message, simply log in to your mailbox remotely and listen to your messages. Better yet, have the VPS send the new messages as e-mail attachments (telephone quality WAV file), and listen to them on your PC without even picking up the phone! You can easily forward them via e-mail to other parties, and keep backup copies of those messages on your PC.

Calling back the office to check your messages is finally a thing the past!

SYSTEM EXPANSION

When your business grows, you need a VPS than can grow with you. As your needs change with the times, the KX-TVM50 and KX-TVM200 can be expanded to keep up with your increased call traffic.

The KX-TVM50 comes equipped with 2 ports, capable of handling 2 calls at once, depending on the PBX system being used. This entry level system is ready to satisfy small-scale voice mail needs right out of the box, and can be expanded to 6 ports, handling 6 calls at once. The system comes equipped with 4 hours recording time which can be doubled by adding a KX-TVM524 4-Hour Recording Time Expansion Card.

The larger-scale KX-TVM200 can be expanded to 24 ports, handling 24 calls at once. Recording time is an incredible 1,000 hours.

STANDARD FUNCTIONS

VOICE MAIL (VM) MENU ON THE LCD

For easier operation, Voice Mail menus and the number of new messages received can be displayed on the LCD screens of Proprietary Telephones. Users can retrieve messages or specify parameters.

VOICE MAIL SERVICE

The KX-TVM50 provides 64 password-protected mailboxes and the KX-TVM200 provides 1,024. When callers reach your mailbox, they hear a personal greeting that you recorded (in any language you want) and then get a chance to leave you a message. You can also set the system to automatically forward messages to a back-up mailbox, if desired.

AUTOMATED ATTENDANT SERVICE

Answers incoming calls and routes the caller to the appropriate extension or department.

INTERVIEW SERVICE

The KX-TVM50 and the KX-TVM200 can provide a kind of "interview service." You can record up to 10 questions and set the system up so that when someone calls, he or she is sent to the question-and-answer mailbox. They system will ask the questions and then record the caller's answers. This is ideal for such uses as taking mail orders, screening job applicants, or conducting surveys.

MESSAGE WAITING NOTIFICATION

This feature tells you when a caller has left a message in your mailbox. It can notify you in any of three ways: by sending a message to your beeper, either telling you to call your mailbox or actually providing the caller's number, or by calling you at a telephone number you specified in advance.

MULTILINGUAL VOICE PROMPTS

You can program multilingual voice prompts. The opening greeting can be set to let the caller choose a language, and you can even program different incoming phone lines to be answered in different languages. It's a great feature for global businesses.

DIRECT MAILBOX ACCESS

Mailbox owners can retrieve new messages simply by calling from their extension or pre-registered telephone number. No confusing log-in codes are required.

AUTOMATIC MESSAGE FORWARD / COPY MESSAGE

If messages have not been "picked up" after a specified period of time, the system can be programmed to automatically move or copy the message to another mailbox.

HOLIDAY SERVICE

The system can play special greetings for holidays and special service settings can be programmed.

PLAYBACK VOLUME / SPEED CONTROL

Subscribers can change playback volume or speed while listening to voice guidance or messages.

FAX DETECTION

When a port receives a fax call and CNG tones are detected, the system automatically transfers the call to the designated fax extension.

USEFUL PANASONIC FUNCTIONS

CALLER ID CALL ROUTING

This feature automatically sends calls from pre-assigned Caller ID numbers, ("wild card" digits can be used) to a designated mailbox, extension or Customer Service.

Routing can help you company provide a better service in countless ways. For example, when an important customer rings, you can forward his call directly to your company's key contact. Have calls form your client in Paris forwarded to a mailbox with a greeting message in French. Or have calls from family members or friends sent to a private Customer Service menu just for them. You can even use the Message Waiting Notification to call your beeper or mobile phone when someone has called and left a message in your mailbox.

CALLER NAME ANNOUNCEMENT

Now, you don't even have to look at your phone to identify certain callers. With this feature, you can store pre-recorded audio messages that will be played through the telephones handset, matching a Caller ID number that is programmed with a pre-recorded message.

PERSONAL GREETING FOR CALLER ID

Each subscriber can record up to four different personal greetings and designate up to eight Caller ID numbers to be directed to each greeting. For example, you could create one greeting message in German, and designate eight German customers. If any of them call while you are away from your desk, they will automatically be sent to the mailbox with the German greeting.

INTERCOM PAGING

It notifies you of an incoming call, even if your extension is unanswered. The system will put the caller on hold, and use an internal or external paging function to announce, "I have a call for ....." You can answer the call from anywhere in your facility by dialling a pick-up code from any system phone.

LIVE CALL SCREENING

This lets you monitor incoming messages in real time, allowing you to answer the phone or let the caller leave a message. It is like having a telephone answering machine right at your desk.

TWO-WAY RECORDING

This allows a subscriber to record a conversation (both the caller's words and the subscriber's own words) in his or her mailbox. Simply press the Two-Way Record key to initiate recording.

TWO-WAY TRANSFER

This allows the subscriber to record a conversation into another subscriber's mailbox. This is especially useful, for example, for companies that want their receptionists to personally record messages from callers.

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