COMMSOFFICE STANDARD/ACD – LIVE COMMUNICATIONS MANAGEMENT FOR EVERY BUSINESS

After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing & out of control. CommsOffice Standard, from CommSoft, is a telephony management and live reporting solution that gives companies the ability to track & control telephone, usage throughout their organisation. Groups or agent activity can be measure with live ACD call statistics, helping you to make accurate decisions about requirements for your business & monitor groups of outbound or inbound telemarketing or customer service teams. Monitor the success of advertising campaigns or published DDI numbers, view live call queue information, customise colours & wallboard tiles to suite your organisation.

CommsOffice Standard is a sound business investment for thousands of UK organisations whatever your industry. If you want to track sales teams, support environments or contact centre agents, monitor employee's telephony use, control costs or predict peak business times, CommsOffice Standard does all of these things and more.

CommsOffice Standard is ideal for small to medium contact centres but any type of business can use CommsOffice, if you have a telephone system in the building, then you should be monitoring usage.

CommsOffice Standard has a familiar MS Outlook feel with its user friendly interface. There is a vast range of standard & customisable reports available. CommsOffice Standard is easy to install, use and maintain.

FEATURES & BENEFITS OF COMMSOFFICE STANDARD:

• Full call management reporting with wide range of reports
• Integrated live ACD Stats on Panasonic telephone systems
• Live wallboard/agent view in graphical tile format
• Ticker-tape scrolling bar view of live ACD stats – runs at top of screen regardless of what application you are working in
• Ideal for small to medium contact centres
• Microsoft Outlook appearance – familiar, menu driven & easy to use
• Integration of voice recording files with call management reporting
• Multi site capability
• Built in alarms and fraud prevention to highlight telephone system abuse
• Includes custom build database utilities
• UK based support, design & integration
• Optional software updates throughout the year
• Easy to install and maintain with reliable stability