COMMUNICATION ASSISTANT SERIES

PRODUCTIVITY APPLICATION SUITE

COMMUNICATION ASSISTANT. UNIFIED COMMUNICATIONS TOOLS ENHANCE PERSONAL, TEAM AND BUSINESS PRODUCTIVIITY.

The Panasonic Communication Assistant provides unified communications via PC applications that are highly intuitive productivity tools. Converging telephony with screen based presence, availability, unified messaging, instant messaging and a variety of collaboration tools, to simplify and enhance real time business communications.

COMMUNICATION ASSISTANT PRODUCTIVITY APPLICATION SUITE

The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite. Working together with Panasonic Network Communication Platforms – the application enables businesses to implement unified communication by blending powerful point and click telephony together with rich presence, availability, integration with Microsoft Outlook, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools and helps to simplify and enhance real time communications for business telephony users.

• CA PRO – Remote worker using Softphone
• CA BASIC – Office workers
• VM ASSISTANT – Office worker checking Voice Mail
• CA SUPERVISOR – Supervisor supporting team members

Designed for easy installation and maintenance – Communication Assistant can be deployed without the need of any additional CTI server – making it an ideal solution for small to medium size businesses with limited IT knowledge and staff.

TARGETING ALL AREAS FOR ENHANCEMENTS – COMMUNICATION ASSISTANT PRODUCTIVITY SUITE INCLUDES:

Designed for easy installation and maintenance – Communication Assistant can be deployed without the need of any additional CTI server – making it an ideal solution for small to medium size businesses with limited IT knowledge and staff.

COMMUNICATION ASSISTANT – VM ASSISTANT

VM Assistant allows Unified Messaging functionality – allowing users to access via computer – any voice messages left for them in the order they prefer to retrieve.

Companies using the optional advanced KX-TVM Voice Messaging solution – can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant. VM Assistant can be launched directly from Communication Assistant via the Message icon. By using Voice Mail Assistant user can:-

• Visually see their voicemail messages
• Play and pause messages
• Skip messages forward or rewind by 4 seconds
• Change message playback speed
• Delete messages
• Change voice mailbox settings
• Export a message to PC (.wav file)
• Send a message as E mail attachment (.wav file)
• Call back the person who has left the message

COMMUNICATION ASSISTANT IP SOFTPHONE

The Panasonic Communication Assistant IP Softphone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for anytime, anywhere access to unified communications. The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Softphone. IP Softphones allow businesses to connect employees centrally to the corporate KX-NCP platform – providing advanced desktop productivity using cost effective VoIP communications.

INTEGRATION WITH MICROSOFT OUTLOOK

Communication Assistant seamlessly integrates with Microsoft Outlook allowing users to easily dial contact phone numbers and receive incoming call pop up alerts. A small dockable toolbar appears within Outlook, allowing users easy access to advanced telephony applications.

KEY FEATURES HIGHLIGHTS

• Point and Click Call Control
• Rich Presence Functionality
• Team Collaboration Tools
• Instant Messaging (Chat)
• Visual Voice Messaging
• Unified Messaging via optional KX-TVM50/TVM200
• Integration with Microsoft Outlook
• Door phone and IP Camera control
• Call History, calls made, calls missed
• Call Centre Features :- Agent Login/Logout and Wrap up
• pervisor Group Call Monitoring and Management