CALLS

CARRIER PRE SELECTION – THE ROUTE TO CHEAPER CALLS

CPS or Carrier Pre-Selection is an indirect voice service that enables the routing of calls via a carrier other than BT, without the need for any equipment on site or programming telephone systems.

Through a range of tier one UK carriers daisy can offer CPS.

Note: CPS is only available to customers with a BT landline.

Octagon Communications place an order with BT and their engineers reprogram at the customer's local exchange. This service is available free of charge and keeps calls slipping through the BT network to an absolute minimum.

By CPSing your lines through Octagon you will benefit from:

• Tier One Carriers – because service supply and reliability are all just as important as the price you pay, we only use the very best networks to carry your calls.
• Competitive Call Charges – we constantly review the marketplace to ensure that we can provide you with the most competitive call plans on the market.
• Price Guarantee – the Octagon price guarantee* is our promise that your call rates will be capped and can therefore only go down, not up! Octagon also guarantees to match any comparable competitor tariff offered during the contract term. Our pledge ensures we always provide you with the best deal – so you never need worry about the price of your communications again!
• No dialler needed
• No engineer needed
• No on site equipment to maintain

LINES AND SERVICES

As a leading independent communications specialist Octagon are in a position to review the best products on the market and bring them to our customers at a reduced cost.

Octagon can provide your business with a range of lines and services to suit your communication needs. We can transfer your lines from an existing BT account and even install new lines using BT Openreach engineers.

Why transfer?

Transferring your lines to Octagon takes only 15 working days and is completely FREE. In joining Octagon you will benefit from substantial savings on your calls as well as discounts of at least 10% on your line rental.

ANALOGUE (PSTN)

Analogue (PSTN) lines are single lines that are primarily used for making voice calls, connecting to fax machines and connecting to broadband.

Octagon can install new analogue (PSTN) lines to business customers in less than 20 working days. A BT Openreach engineer will arrive and fit the equipment accordingly.

*Exceptions apply whereby Octagon is subjected to factors outside our control, including but not limited to wholesale price increases by the underlying network carriers or regulatory change.

MULTILINES

Sometimes having one phone line for your business just isn't enough. An addition line from Octagon can make life much easier and will also mean that you can make sure that every call is answered.

A multiline is a group of telephone lines with one telephone number. The first line is known as the main exchange line, whilst the extra lines are known as auxiliary lines.

The additional line (or auxiliary line) is added to your main exchange telephone line so there's no need for a new number which means no changes to advertising, marketing material, stationery etc. Having an auxiliary line added to your existing analogue line means that if a call comes through to an engaged line, the call will simply be passed to the next available line.

There is no limited to how many auxiliary phone lines you can have attached to one telephone number. Multilines are generally connected to a telephone system.

ISDN2E

ISDN2e (Integrated Services Digital Network) is a digital communications service from Octagon that gives you voice, data and faster access to the Internet.

ISDN2e is the equivalent of two digital telephone lines known as channels that operate at speeds of 64kbps. Two channels can work independently allowing the user to make a call, use the internet or receive a fax at the same time.

An ISDN2e line can offer speeds of up to 128kbps when the two channels are combined to connect to the internet, which is more than twice as fast as an analogue modem.

Because the connection is digital, there is the added benefit of increased clarity for voice calls and larger data files and emails can be sent and received more quickly and securely.

Benefits of ISDN

• Rapid connection
• Clear voice communications with other ISDN users
• Ideal for networks linking two or more offices
• Provide your staff with individual DDI numbers

ISDN30E

ISDN30e is an advanced digital solution from Octagon for larger businesses requiring 8 lines or more. It is the equivalent of up to 30 analogue lines, each of which works at 64 kbps.

ISDN30e is a high-performance voice and data service for modern business. Their digital technology gives you exceptional line quality.

FREE NEW LINE INSTALLATIONS

New business lines can be costly to your business. By choosing a new line install through Octagon you can avoid the expense by taking advantage of FREE installation.* All of our installations are carried out by BT Openreach engineers so there is no compromise on the quality of the install process.

By working in a close partnership with BT Openreach you can be assured that all line orders placed with Octagon are treated in the same manner as BT retail, including identical lead times and quality of service. Furthermore our dedicated Installations Team is on hand to manage the process from the point of order, keeping you regularly informed throughout every stage of the installation.

Types of lines available:

• Analogue (PSTN)
• Multilines
• ISDN2E
• ISDN30E