Calls, Lines & Services

SELECT SERVICES

Octagon Communications can provide your business with a range of calling features for your lines. Select Services from Octagon are designed to help maximise the communication efficiency for your business. Different Select Services are available depending on your line types, whether you have an Analogue (PSTN) line or ISDN line, Octagon Select Services can help your business in many different ways.

ANALOGUE SELECT SERVICES

Call Diversion	Allows you to divert calls to almost any phone – anywhere in the UK, most overseas destinations or a mobile phone.
Call Waiting	Tells you if someone is trying to call when you are already on the phone.
Call Barring	Stops certain calls being made from your phone.
Call Minder	Like 1571, with the additional advantage of remote access and the option of having personalized messages.
Reminder	Call rings you at the time you set.
Ring Back	Calls to let you know when an engaged number becomes free.
Caller Display	Displays the number calling you.
Call Sign	Call sign allows end-users to distinguish between incoming calls on the same line.
Choose to Refuse	Enables you to bar the telephone number of the last answered incoming call.
Number Withheld	Prevents the person you are calling from seeing your number.
1471 Extra	Lists the last 5 numbers to call you.
Anonymous Call	Allows you to block calls from people who have withheld their numbers.
Reject

DIGITAL SELECT SERVICES

CLIP	Lets you see the number of the person calling before you pick up the phone, enabling you to greet the caller in an appropriate manner.
CLIR	This prevents your directory number from being released at any time. It is useful if you don't want people to call you back, e.g. if you are running an outbound telemarketing campaign.
CLI	Presentation Number (PN) allows you to specify a telephone number for your Calling Line Identity (CLI) for outgoing calls, which may be different to your usual telephone number.
COLP	Allows you to see the number of the line that you have been connected to.
COLR	Restricts the access of incoming callers to your identity.

Certain calls may slip back to BT such as operator calls if the line is not transferred to Octagon. Some Services are not compatible with CPS.

OCTAGON CALL CONFERENCING

Octagon call conferencing offers a simple and convenient call conferencing facility for up to 20 callers dialing from any landline or mobile to create a single conference session. Callers using this facility simply dial the Octagon call conferencing telephone number at the agreed time, insert their chosen 6 digit PIN and enter into the conference.

IS IT SECURE?

There are over a million different combinations of a 6 digit numerical code. It is therefore virtually impossible that you would pick the same 6 digit code as another conference and at the same time.

WHY OCTAGON CALL CONFERENCING?

No registration fee
No monthly fee
Simple to use
Available 24/7 – 365 days a year

TOTAL CARE MAINTENANCE

Octagon can provide three levels of maintenance. Maintenance cover will ensure that you get the maximum value, performance and continuity from your communications investment.

Level 1 Standard Care

Cover for 5 days a week, Monday to Friday 8.30am – 5.30pm (excluding public holidays)

Level 2 Prompt Care

Cover for 6 days a week, Monday to Saturday 8.30am – 5.30pm (excluding public holidays)

Level 3 Total Care

Cover 24 hours a day, 365 days a year. Guaranteed 4 hour response time by a customer services representative.

Once you have called Octagon we register the fault with BT Openreach who then investigate. Should the fault require an engineer's visit, a BT Openreach engineer will visit your site. Please note that if the fault is not with BT service any site visit is chargeable.

These terms are consistent with those offered by BT Retail.

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