NEC SV9100 Business Telephone System

NEC-SV9100-business-phone-system

The UNIVERGE SV9100 is a unique communication solution for up to 896 extensions. Its expandability means it can work at any level, from a technically superb phone system, to a truly advanced unified communications platform. From traditional TDM, IP or SIP technologies, the SV9100 has all the bases covered.

Best of all, its modular architecture means it remains cost effective at any size.

Business performance is improved significantly by making an entire workforce more reachable wherever they are based. Part of the UNIVERGE 360 portfolio, the SV9100 creates ‘360-degree communication’ encompassing fixed, mobile and converged communication such as e-mail, presence and instant messaging.

Users have real-time access to a full circle view of their business; managers easily communicate with team members and supervisors; sales people have immediate access to the data and resources they need to do their jobs anywhere they are. In short, it makes Unified Communication a reality.

For more information on NEC’s SV9100 Business Telephone System,
call us on 03456 78 78 78

Make a Smart Investment

Unsurpassed warranty for peace of mind
Future-proof technology that meets the need of the multi-generational workforce
Recognized with the highest Customer Satisfaction among UC vendors*
Lower total cost of ownership**

Work with Smart IT

Simple configuration and low maintenance
Works as a IP system, digital system or a combination of the two
SIP technology provides disaster recovery
Easy integration with email apps inc. Microsoft Outlook & CRM integration e.g. Salesforce

UNIVERGE Advantages

Make quicker, better informed business decisions without waiting for the next weekly office meeting
Respond more quickly and efficiently to customer requests to drive loyalty and keep ahead of your competitors
Empower your workforce with Smart Communications

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Free Mobile Extensions

System functionality straight to your mobile. The SV Series Mobile Extension feature is like being in when you’re out. Treat your mobile like your desk phone and enjoy system features while you’re on the move. Best of all, Mobile Extensions are built in at no extra cost to the SV9100. The Mobile Extension benefits include :

Single-number access
Flexible call control
Management of Mobile Extension calls in-progress
Access to all key desktop telephone features

Customisable terminals and handsets

UNIVERGE® SV Series terminals and handsets are like no other. Their modular construction means you can chop and change the design for exact business requirements. They can then be upgraded at a later stage without having to replace them – a great investment protection.

Easy to use Call Management

Real-time business management with MyCalls application. MyCalls gives you all the information you need to manage every aspect of call activity & performance.

Serving Customers Effectively with Unified Communications

Business Connect helps unify an entire organization, enabling individuals, departments and locations to work more efficiently by ensuring seamless internal and external communications. Users can connect and show presence from wherever they are via phones, PCs, mobile devices, faxes and the web – effortlessly.

True Business Mobility

The SV9100 range of IP DECTs offers a more flexible way of working. Access to the main system features means employees are more reachable, more quickly.

Robust, feature rich servers for both VoIP and traditional voice communications

Business today demands effi cient, seamless communication that facilitates rapid decision-making and customer responsiveness. UNIVERGE 360 is NEC’s approach to help businesses succeed at this accelerated level. The foundation of UNIVERGE ® 360 is a uniﬁed infrastructure. The UNIVERGE SV9100 Communication Server is a key component of this foundation and is the ideal system for businesses that wish to compete and grow. This robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future.

VoIP and traditional voice support

Deploy a pure IP solution or any combination of IP and traditional circuit-switched technology with a single SV9100 system.

Application integration – embedded

Applications are easily accessed through simple license activation.

Stackable architecture

The SV9100’s rack stackable chassis supports server functions, media gateways and media converters through a single unit.

SV9100-rack-mount

SV handsets include time saving features such as company directories, call history and speed dials are instantly accessible, improving productivity as well as customer service levels.
All SV9100 IP Phones have 2 Ethernet ports; one for connecting to the LAN and one connecting to a PC, saving on wall sockets.
DT410 Digital Handset
- 2 key non-display or 6 key display
- Hands-free
- Easy to use soft keys / LCD prompts on display model
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Conference key
- Message waiting indicator
- Wall mountable
DT430 Digital Handset
- Backlit keypad
- 12 or 24 programmable keys
- Hands-free / speaker phone
- Headset compatible
- Easy to use soft keys / LCD Prompts
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
- Wall mountable
DT430 LCD Digital Handset
- User-friendly LCD function screen
- Ideal for hotdesking
- Backlit keypad
- Hands-free / speaker phone
- Headset compatible
- Easy to use soft keys / LCD prompts
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
- Wall mountable
Bluetooth Handest
Available on the DT330
- Class 1 Bluetooth – 50 metre range
- 8 programmable keys on handset
- Backlit keypad and display
- Same user interface as the display phone
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
DT710 IP Handset
- 2 key non-display, 6 key display or 8 key DESI-less
- Hands-free
- Easy to use soft keys / LCD prompts on display model
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Conference key
- Wall mountable
- Message waiting indicator
- Ideal for office or home workers
- VoIP encryption
DT830 IP Handset
- 12 or 24 programmable keys
- Backlit keypad
- Hands-free / speaker phone
- Headset compatible
- Easy to use soft keys / LCD Prompts
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
- Wall mountable
- Backlit LCD
- Security lock key
- XML Open Interface – Capable of integration into standard & bespoke applications e.g. Microsoft® Outlook Contacts and more
- VoIP encryption
DT830 LCD IP Handset
- User-friendly LCD function screen
- Ideal for hotdesking
- Backlit keypad
- Hands-free / speaker phone
- Headset compatible
- Easy to use soft keys / LCD prompts
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
- Wall mountable
- Backlit LCD
- Security lock key
- XML Open Interface – Capable of integration into standard & bespoke applications e.g. Microsoft® Outlook Contacts and more
- VoIP encryption
DT750 IP Handset
- 7.5” colour touch screen LCD
- Backlit keypad & screen
- Security lock key
- XML Open Interface – Capable of integration into standard & bespoke applications e.g. Microsoft® Outlook Contacts and more
- Hands-free / speaker phone
- Headset compatible
- Easy to use soft keys / on-screen prompts
- Directory dial: 10000 system numbers, 10 personal, 900 phone book
- Navigation wheel
- Call history
- Wall mountable
- VoIP encryption
True business mobility
The SV SERIES range of IP DECTs offers a more flexible way of working. Access to the main system features mean employees are more reachable, more quickly. This increases responsiveness and therefore level of customer service.
IP DECT security features:
Text and alarm messaging
Provides numerous uses including alerts about incidents such as a ﬁre, nurse calls or status of industrial processes. Different priority levels can be applied to each message.
Location detection
By pushing the SOS button on the phone, the system locates the position of the phone and alerts staff to provide assistance.
Man-down
Detects when a handset is left in a horizontal position and sends an alarm to other staff immediately for help.
Assured mobility WLAN
Combine wireless data and voice
The SV9100 also offers Voice over WLAN, with a dedicated WLAN handset MH240 and NEC WLAN Access Points to guarantee high quality voice and integration. By adding Business Mobility WLAN, employees enjoy wireless mobility and wireless data access everywhere it is required.
Deploy effortlessly with NEC Access Points and MH240 handset
The MH240 handset is designed to offer users high voice quality combined with the SV9100 system features such as multi-line support. It also provides integrated speakerphone and directory. It works with NEC’s WL1500/1700 series Access Points to offer a simple means of deployment and easy WLAN network scalability for your growing business.
MyCalls
A new standard in call management for businesses of any size Enhanced call handling Improves call handling efﬁciency and customer service by presenting valuable caller details from company databases including Outlook, Act!, Maximizer, SQL Server, CRM 4, Sage and others direct to the users desktop before they answer the call.
How much do missed calls cost a business?
Most businesses don’t even know – you can’t manage what you can’t measure. MyCalls helps follow up missed calls immediately; provides real-time information about call handling throughout the day, indicating when additional staff may be required at critical times, which could help prevent losing customers to competitors.
Which businesses would benefit from MyCalls?
Any business that uses telephony with their customers, regardless of their size – it’s not just for call centres. Call recording is also ideal for doctors, surgeries and ﬁnancial companies who may need to access previous calls, solve disputes, etc.
Programmable alerts
A unique feature of MyCalls enables customisable parameters to be set by the supervisor. This provides various alerts such as levels of unanswered calls at one time; phones left off the hook; calls exceeding preset duration or answer time; agents not at their stations etc. This means a supervisor is only alerted when action is required.
Real time call management
Customisable displays allows a business to adapt quickly to changing conditions. For xample, improving call handling, monitoring and managing advertising campaigns, controlling staff and call costs.
Respond to busy periods
Call centre agents can respond to ﬂuctuations in call volumes by logging themselves into ACD queues.
Call queues easily controlled
Supervisors can also control the ACD queues. They can log their agents into queues from their desk, without the need for complex re-programming of the ACD system.
Easy call recording
Telephone calls can be selectively recorded, played back and exported for e-mail. This simpliﬁes and enhances training for call handlers. It also means that call disputes can be resolved efﬁciently.
More feature-rich applications to increase employee collaboration and productivity
Voicemail
Already built into the SV9100 on a single server, users can enjoy one touch access to voicemail as well as listen to messages remotely. As part of the SV9000 solutions, a wealth of Unified Messaging and Voicemail options are available that help staff be more productive and maximize customer satisfaction. NEC’s messaging solutions automate your communications by providing your business with one voicemail system complete with integrated voice messaging capabilities and automated attendant features. These solutions increase user efficiency by providing them with enhanced call control and an easy-to-use management interface.
Auto attendant
Ensures customer calls are routed to the appropriate people and answered quickly and efﬁciently. When customers call in, an instruction menu announcement is played, providing them with a choice of dialling options.
Business Connect Operator
The heart and voice of your company’s telecommunication system is the telephone operator: connecting callers, handling messages, locating staff, dialling destinations and welcoming visitors at the reception. To perform all these tasks fast and easy your telephone operator deserves the best: the Business ConneCT Operator With Business ConneCT, any authorised employee can act as an operator, connecting callers, handling messages and locating staff. The single user interface makes it easy to combine operator tasks with other work.
Business ConneCT combines intuitive icons, an extensive name directory and various messaging facilities, offering professional Operator functionality to any user. Different queues show at a glance where a call is coming from: externall, internall, re-routed etc. Calls are always routed to the right person because operators can see which person the caller wants to reach and which colleagues with similar skills are available. Additionally, this comprehensive view on the queues allows operators to spot specific callers easily and treat them in a special way (VIPs, returning callers, etc).
A specific application for operator is within the hospitality industry. Business ConneCT has a standard integration with the middleware solution of Tiger® and FCS® (the middleware is used to connect to a hotel Property Management System). With this integration Business ConneCT operator has real-time information about check-in / check-out status of a guest, including additional extensive guest information like language and VIP status.
Business ConneCT operator is available for visually-impaired people by using an certified solution from Freedom Scientific which offers braille displays, voice guidance and screen magnification.
Business ConneCT makes Unified Communications available for your operators.
SP310 Soft phone
A portable solution which works with Desktop Suite. Ideal for on the road and home workers.
CRM
The SV9100 interacts with popular contact and CRM applications as well as Microsoft Outlook. It can connect to company databases providing instant access to customer information.
Call logging and recording
A complete record of all calls made and received can be made, and also recorded as a .wav ﬁ le with e-mail-forward options.
Instant messaging
Personalised instant messages can be sent to other operators to the PC screen or handset screen, even when a call is being taken.