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Billing

One of the great benefits of using Octagon Communications is that we can bill you for your telephone lines and calls as well as looking after your telephone systems. Thus giving you a “One Stop Shop “for all your telecoms needs.

Should you ever not be able to make a call from your phone system, you only need to contact one organisation. We take responsibility to clear the fault quickly. Octagon Communications utilise the very latest WLR3 provisioning and fault repair platform. Following our guideline fault procedures, we can test your lines using the Open reach Portal and determine whether to send an octagon engineers or one from BT. You Make One Call, and have no confusion. We take responsibility and endeavour to clear the fault as quickly as possible.

We provide your line rental and call billing fully utilising the BT infrastructure, with its robust reliability and network of on call engineers, but at wholesale prices, enabling us to offer substantial savings. Our bills arrive monthly via Email, they are clear and easy to understand.

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YOUR CALLS, LINE RENTALS & SERVICES

from a trusted source

  • Lowest Call Rates Around – Our calls start from less than 1p per minute and are billed per second
  • Save Money on Line Rentals – We are able to offer great savings
  • Tier One Carriers – Octagon only deal with the most reliable networks in the UK to ensure our customers only receive the best quality service. Your calls will only use BT Networks to ensure this quality.
  • One Bill – With Octagon you will only ever receive one monthly bill for your Line rentals and calls.
  • Fully Itemised bill – Sent by email, to save on paper and to give you full view of your call history.
  • One point of contact for all your business needs – If there is ever a fault on your line or you require an additional service, you need only to make one call to Octagon instead of two or three to each company offering the separate parts of the communication jigsaw, as it is with many other communications suppliers.
  • Real people to speak to – No automated answering services, a human being will answer your call and Octagon have an aim to answer within 4 rings. All calls are answered and billed from our Wigan head office.
  • Value – Substantial Savings – on calls & line rentals with no compromise on service.
  • Extensive product portfolio – calls, lines, broadband, mobile, 0800, 0845, 0844 numbers etc and select services.
  • Business Telephone systems – We are Panasonics Largest dealer in the north of England.
  • No Catches – We keep things simple. Straightforward pricing and good honest service.
  • Octagon Price Guarantee – The Octagon price guarantee is our promise that your call rates will be capped and can therefore only go down, not up!
Panasonic Phone Systems
NEC Phone Systems
SpliceCom Phone Systems

We found the advice and support form Octagon in selecting a new phone system helpful when we were sourcing our new system.

The Ridge Medical Centre moved into a brand new purpose built premise and required a new telephone system to handle the large amount of calls they receive each day to provide a service that their patients would be happy with.

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Octagon communications scrutinised our line and call costs and provided us with a solution that saved us money and is continuing to save us money. The whole process was really easy and was managed by Octagon from start to finish. Each month we get tailored bills with an electronic breakdown in order that we can monitor and control our costs. Octagon offer a great service and I would highly recommend them.

GEOFF BEENTJES, Hoist-It Ltd