Business Broadband (ADSL)
What is ADSL/ Broadband?
Commonly simplified as DSL, Asymmetric Digital Subscriber Line (ADSL) is technology for high-speed Internet access and uses existing copper telephone lines to send and receive data. ADSL Business Broadband is one of the cheapest options for business internet connectivity.
Over the last few years, Openreach has been upgrading its exchange equipment from ADSL to equipment capable of supporting ADSL2+ (also known as ’21CN’) and have rolled out ADSL2+ services to 92% of UK premises.
The biggest gains from ADSL2+ are achieved for broadband users located close to an exchange. For example, if you are located about 2 km from your exchange you could expect to double your downlink connection speed, from 8Mbps (ADSL) to 17Mbps (ADSL2+). While more distant users will not experience the same gains in absolute speeds, improvements can still be worthwhile. For example, a relatively distant user located 3 km from the exchange, and currently achieving 7Mbps with ADSL, could increase downlink speeds to 9Mbps with ADSL2+.
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If you not ADSL 2+ is not available in your area or your line can’t support speeds above 4Mb, we’ll provide you with ADSL Max Broadband (offering download speeds ‘up to’ 8Mb). Although this has a lower maximum speed, it will make sure you get a stable service and a better all-round experience.
What products are available?
Octagon Communications Ltd offer two product sets:
- ADSL Max or ADSL2+ at the maximum speed your line will support. Up to 17Mbps/1Mbps – 10Gb download limit per month
- ADSL Max or ADSL2+ at the maximum speed your line will support. Up to 17Mbps/1Mbps – unlimited download limit per month.
- ADSL Max Premium up to 8Mbps/832Kbps – unlimited download limit per month. This product is not available at exchanges capable of receiving ADSL2+.
- ADSL 2+ Annex M up to 16Mbps/2.5Mbps – unlimited download limit per month.
- FREE upgrade to ADSL2+ offered where a download speed of 4Mb and above is achievable on the line.
- Each connection is supplied with one static IP address as standard, with more available subject to RIPE approval.
- Preconfigured routers available on all product options at an additional charge.
How is ADSL Broadband supported?
ADSL Broadband services are fully supported by a first line support service. This ensures the quickest possible resolution time for any problems that arise.
Under our standard care, any fault will be responded to within 4 hours of notification and the fix time will be confirmed depending on the type of fault. With enhanced care the fault will be responded to within 3 hours and typically cleared within 20 hours.
