Voicemails can be accessed from system phones, mobiles and even email inboxes Advanced features for enhanced communications

What is InMail?

InMail is more than just a regular voicemail box. Packed with powerful business features, this is a solution to make keeping up to date easier than ever.

A record for when you need it

Using Conversation Recording, you can keep track of important discussions. Recordings can be emailed to colleagues and stored for quick reference.

Keep your customers and colleagues up to date

Whatever you’re up to, you can have the right recorded message to match. With three Personalised Greetings, you can select them depending on your availability or the time of day. For example, announce if you are out of the offi ce, on annual leave, and even suggest an alternative contact.

Never miss another message

With Message Notifi cation to your desk phone, home offi ce or mobile phone, you can monitor your mailbox effortlessly wherever you are. You can even choose to receive email notifi cation with the message included as an audio attachment.

Intuitive applications to increase productivity

What is MyCalls?

A complete call management solution, MyCalls provides detailed call activity, allowing you to respond to changing conditions in your business more quickly. Your workforce is your most important asset, and now you can manage your whole team from your PC desktop.

You can’t manage what you can’t measure

How much custom could missed calls be costing your business? Many companies don’t know and have no means of fi nding out. With MyCalls, you can follow up missed and abandoned calls immediately, giving you the potential to avoid losing business to your competitors on a daily basis.

Powerful Reporting

MyCalls offers a huge range of different reports which can be selected and scheduled to run at the time of day of your choice. Valuable information such as call volumes, durations and staff performances can be analysed, providing you with a tool for assessing your team and introducing motivational incentives.

With Director’s Report, you will be provided with detailed updates of the most critical business information, sent automatically by email at the end of each day. This allows you to keep up to date, even when you are out of the office.

What is Desktop Suite Lite?

This productivity-boosting product has two different functions which can each deliver excellent business benefits;

The Softphone is a portable telephony application, offering you system phone functionality from your laptop, wherever you are; ideal for home and mobile workers. The Deskset is an intuitive application providing full call control from a PC screen. With a click-to-dial facility, you can speed workfl ow while eliminating dialling errors. For Microsoft Outlook users, Deskset can even integrate with your Outlook contacts, providing a click-to-dial function within email for further time-saving benefits.